costumer success

SERVICES

Customer Success

ClearBox is committed to our clients' success. If you are not winning, we are not winning. These terms make sure you understand how we will work with, how we protect the information you share with us, and how we protect your intellectual property. 

 

We also explain how we expect you to treat us with regard to proprietary information and intellectual property.

 

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Terms and Conditions with NDA

 

Company shall describe the specifics of such Services, the compensation to be paid and the schedule, under which such Services shall be provided in the Statement of Work. Client desires to retain your Company to perform certain services on Client’s behalf, and Company desires to perform such services as described in the Statement of Work (attached hereto as Attachment 1 and incorporated by reference), subject to the terms and conditions of this Agreement.

 

  1. TERM

Unless terminated at an earlier date in accordance with Section 6 of this agreement, the term of this Agreement shall be effective on the date of last signature and continue for 12 months after that date, unless extended by agreement prior to its expiration.

 

  1. SERVICE EXPECTATIONS AND ACCEPTABLE CRITERIA 

The work to be performed under this Agreement is illustrated within the attached Statement of Work. Upon acceptance of the Statement of Work by both parties, Company agrees to perform those services set forth in the attached Statement of Work. 

 

Additional Statements of Work may be entered into in writing and signed by both parties, during the term of this Agreement. Such additional Statements of Work shall be incorporated by reference to this Agreement. 

 

Extension of the period of performance of this agreement may be granted by Company, agreed to in writing and signed by both parties during the term of this Agreement. Such extension shall be issued through a Modification to this agreement.

 

  1. CONSIDERATION AND PAYMENT

As compensation in full for services performed under this Agreement and the Statement of Work, Company shall invoice Client and Client shall pay Company in accordance with the fees and schedule set forth in the Statement of Work.

 

In providing services to Client, Company shall be acting as an independent contractor and not as an employee or agent of Client. Company shall have no authority, express or implied, to commit or obligate Client in any manner whatsoever.

 

Invoices shall be due and payable on receipt of invoice and services referenced thereon, unless otherwise specified in the attached Statement of Work.

 

All invoices must reference the Retainer Agreement and may include the following information:

  • Explanation of Services; 
  • Period of performance, number of hours for invoiced period and cumulative hours if billing is time and expense; 
  • Billing rate, total invoiced amount and cumulative invoiced amount; 
  • Trip report for travel performed, indicating names of persons and companies visited, and purposes of trip; 
  • Itemized expenses, supported by original receipts; 

Invoices may be submitted electronically to the email address on file.

 

The Company shall be responsible for the payment of all taxes applicable to any compensation paid to Company and Client shall not withhold or pay any federal, state, or local income, social security, unemployment, and workers compensation taxes related to the work performed under this Agreement. 

 

The Company shall be responsible for all expenses incurred in performing duties under the Statement of Work unless otherwise agreed to in the attached Statement of Work.

 

Client shall reimburse Company for only such travel and other expenses as have been authorized in advance in writing and included as a part of each Statement of Work. Reimbursement for all other travel or expenses is not authorized. Local travel is not authorized for reimbursement. Local travel is within a 50-mile radius of the Company’s business. In addition, Client does not reimburse the Company for administrative expenses such as postage, photocopying, secretarial support, telephone calls, etc., unless otherwise agreed to in writing by Client.

 

The Company shall be responsible for the payment of all taxes applicable to any compensation paid to Company and Client shall not withhold or pay any federal, state, or local income, social security, unemployment, and workers compensation taxes related to the work performed under this Agreement. 

 

The Company shall be responsible for all expenses incurred in performing duties under the Statement of Work unless otherwise agreed to in the attached Statement of Work.​

 

Client shall reimburse Company for only such travel and other expenses as have been authorized in advance in writing and included as a part of each Statement of Work. Reimbursement for all other travel or expenses is not authorized. Local travel is not authorized for reimbursement. Local travel is within a 50-mile radius of the Company’s business. In addition, Client does not reimburse the Company for administrative expenses such as postage, photocopying, secretarial support, telephone calls, etc., unless otherwise agreed to in writing by Client.

 

  1. CONFIDENTIAL INFORMATION/NON-DISCLOSURE

During the course of such Services, Company may be exposed to confidential and proprietary information including but not limited to products, processes, technologies, innovative concepts, customer information, processing capabilities, and information which may be of a personal nature and other valuable personal identity information designated as confidential expressly or by the circumstances in which it is provided (collectively “Confidential Information”). 

 

Confidential Information does not include (i) information already known or independently developed by the recipient; (ii) information in the public domain through no wrongful act of the recipient, or (iii) information received by the recipient from a third party who was free to disclose it; (iv) information disclosed to a third party by the owner without restriction.

 

It is agreed that Confidential Information shall not be revealed or disclosed to any third party at any time, except as may be authorized in writing by an officer or authorized representative of the party that is the proprietary owner of the Confidential Information, or when such disclosure is required by law, subject to the receiving Party giving prior notice to Client to allow it to seek protective or other court orders. Each party receiving Confidential Information hereby agrees that it shall not use, commercialize, or disclose such Confidential Information to any person or entity, except to the individuals having a “need to know” (and who are themselves bound by similar nondisclosure restrictions).

 

In the event that the Receiving Party or its Agents become legally compelled to disclose any of the Confidential Information, the Receiving Party shall use its best efforts to promptly notify the other party and provide reasonable cooperation to Client in connection with its efforts to lawfully avoid or limit disclosure and preserve the confidentiality of the Confidential Information in such circumstances.

 

Both parties acknowledge and agree that the unauthorized disclosure of Either Party's Confidential Information could cause harm and significant injury to the other, which may be difficult to ascertain. Client nor Company makes no warranty or representation as to the accuracy or completeness of any information provided to the Receiving Party hereunder, provided that neither party shall knowingly provide any false or misleading information to the other. Upon termination of this Agreement or at the request of the Disclosing Party, the Receiving Party shall immediately return all Confidential Information and copies thereof, or shall immediately destroy all copies of such, and shall furnish proof of their destruction if requested.

 

Protection of Trade Secrets. Without the prior written consent of Client, Company shall not directly or indirectly disclose or use at any time, either during or subsequent to Company’s consulting arrangement with Client, any trade secrets, know-how, or any other secret or confidential information, knowledge or data of Client (“Confidential Information”). Such Confidential Information shall include, but not be limited to, customer and supplier lists, product designs, engineering drawings, and computer programs. 

 

Upon termination of this Agreement, or any time prior thereto upon request of Client, Company shall promptly return all property and all Confidential Information which are in Company’s possession or under Company’s control, including all materials which incorporate such Confidential Information.

 

  1. TERMINATION 

Notwithstanding any contrary provision contained elsewhere in this Agreement, this Agreement and the rights and obligations hereunder may be terminated: 

  1. by Client immediately if Company defaults in the performance of Company’s obligations under this Agreement, including failure to provide the products or services set forth in the Statement of Work within the times specified. Any moneys due to Company shall be compensated fairly against actual work performed; or 
  2. by Company immediately if Client defaults in the performance of its obligations under this Agreement. 

Either party then may terminate this agreement by providing 30 days advance written notice, which notice shall not be provided until at least 30 days subsequent to the execution date of this agreement. If discounts were applied to the agreement value, those discounts become void on early termination.

 

  1. INTELLECTUAL PROPERTY 

Company shall retain all rights to pre-existing ideas, processes, procedures, and materials used by Company in developing or providing products and/or services to Client.

 

Company warrants that the Intellectual Property and products Company will produce, shall be original and shall not infringe any third party’s patents, trademarks, trade secrets, copyrights, or other proprietary rights. To the extent that Company is required to incorporate a third party’s proprietary materials into the Intellectual Property and products Company produces for Client, 

Company shall obtain all authorizations necessary for such incorporation and shall obtain such permissions as are required by Client to allow Client to fully exploit the Intellectual property and products produced by Company.

 

  1. OWNERSHIP OF PREPARED INFORMATION

All technical or business information, in whatever medium or format, including but not limited to, data, specifications, drawings, records, reports, proposals, software and related documentation, inventions, concepts, research or other information (herein collectively referred to as “Information”), originated or prepared by or for Company (either solely or jointly with others) in contemplation of, or in the course of, or as a result of services performed hereunder, shall be promptly furnished to Client if such information was prepared solely for the Client. Any work as listed above created by the Company of its own accord that benefits the client shall benefit the client for the duration of this agreement and any extensions. All such Information shall be deemed “Confidential Information; subject to the terms and conditions set forth herein. 

 

If such information includes material previously copyrighted or patented by Company and not originally prepared hereunder, Company hereby grants to Client an unrestricted, royalty-free license to copy, and use for its own purposes such information.

 

  1. INDEMNIFICATION

To the fullest extent permitted by law, Company shall indemnify Client, hold it harmless, and defend and protect it from and against any and all loss, damage, liability, judgment, claim, cost or expense (specifically including reasonable attorneys’ fees and other costs and expenses of investigation and defense), of any sort, resulting from injury or damage of any sort to any person or entity, arising out of or in connection with Company’s performance under this Agreement, including the performance of any other party for whom Company is responsible under this Agreement. Company’s obligations under this Section apply to claims or demands alleging violation of copyright, trademark, trade name or other intangible property rights.



  1. LIMITATION OF LIABILITY

NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL LOSSES OR DAMAGES OF ANY KIND OR NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST RECORDS OR DATA, LOST SAVINGS, LOSS OF USE OF FACILITY OR EQUIPMENT, LOSS BY REASON OF FACILITY SHUT-DOWN OR NON-OPERATIONS OF INCREASED EXPENSE OF OPERATIONS, OR OTHER COSTS, CHARGES, PENALTIES, OR LIQUIDATED DAMAGES, REGARDLESS OF WHETHER ARISING FROM BREACH OF CONTRACT, WARRANTY, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR IF SUCH LOSS COULD HAVE BEEN REASONABLY FORESEEN. THE PARTY’S’ LIABILITY FOR DAMAGES HEREUNDER AND UNDER ANY SERVICE WORK ORDER, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE TOTAL AMOUNT PAYABLE TO COMPANY UNDER THIS AGREEMENT.

 

  1. WARRANTY OF SERVICES

Company agrees that services shall be performed hereunder in a professional and workmanlike manner and that the Intellectual Property and products Company provides to Client shall meet the requirements set forth on the attached Statement of Work.

Company further warrants that Company has all rights to enter into this Agreement and that there are no impediments to Company’s execution of this Agreement or Company’s performance of services hereunder.

  1. ASSIGNMENT

This Agreement and Company’s rights and obligations shall not be assignable, in whole or in part, by Company without the prior written consent of Client. As Company is doing business as a corporation, any change in ownership is not an “assignment under this provision.” Any assignment without Client’ consent is void.

 

  1. GOVERNING LAW

This Agreement shall be construed and enforced in accordance with the laws of the State of Tennessee without reference to that body of law governing conflicts of law.

 

  1. SEVERABILITY

The parties recognize the uncertainty of the law with respect to certain provisions of this Agreement and expressly stipulate that this Agreement shall be construed in a manner that renders its provisions valid and enforceable to the maximum extent possible under applicable law. To the extent that any provisions of this Agreement are determined by a court of competent jurisdiction to be invalid or unenforceable, such provisions shall be deleted from this Agreement or modified so as to make them enforceable and the validity and enforceability of the remainder of such provisions and of this Agreement shall be unaffected.

 

  1. FORCE MAJEURE

Neither party shall be liable for any failure to perform under this Agreement when such failure is due to causes beyond that party’s reasonable control, including, but not limited to, acts of state or governmental authorities, acts of terrorism, natural catastrophe, fire, storm, flood, earthquakes, accident, strikes, and prolonged shortage of energy. In the event of such delay the date of delivery or time for completion shall be extended by a period of time reasonably necessary to overcome the effect of any such delay.

 

  1. ENTIRE AGREEMENT

This Agreement inclusive of the attached Statement of Work(s) embodies the Initial authorization between the undersigned parties and supersedes all prior contracts, representations, negotiations, or letters, whether written or oral, regarding the subject matter hereof. The parties shall not be bound by or liable for any statement, representation, promise, inducement, or understanding of any kind not set forth in this Agreement.

 

No statement or writing subsequent to the date of execution of this Agreement purporting to modify or add to the terms and conditions hereof shall be binding unless consented to in writing by duly- authorized procurement representatives of ClearBox Strategies, Inc. and the client in a document making specific reference to this Agreement.

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CONTACT US

We are a call, text, or chat away.

 
ClearBox Strategies, Inc.
Frame 2

600 Republic Center, 633 Chestnut Street, Chattanooga, TN 37450

Vector (1)

 start@clearboxstrategies.com

Vector (2)

 +1 (423) 564-5950