ClearBox Strategies, Inc., hereafter, Company,  shall describe the specifics of such Services, the compensation to be paid and the schedule, under which such Services shall be provided in the Statement of Work. Client desires to retain your Company to perform certain services on Client’s behalf, and Company desires to perform such services as described in the Proposal , subject to the terms and conditions of this Agreement.

1. TERM
Unless terminated at an earlier date in accordance with Section 6 of this agreement, the term of this Agreement shall be effective on the date of last signature and continue for 12 months after that date, unless extended by agreement prior to its expiration. Unless a new agreement is created or notice of termination is given, this agreement shall continue in force on a month to month basis after expiration.

2. SERVICE EXPECTATIONS AND ACCEPTABLE CRITERIA
The work to be performed under this Agreement is illustrated within the Proposal Items. Upon acceptance of the Proposal by both parties, Company agrees to perform those services set forth in the Proposal.

Additional Work may be entered into in writing and signed by both parties, during the term of this Agreement. Such additional Work shall be incorporated by reference to this Agreement.

Extension of the period of performance of this agreement may be granted by Company, agreed to in writing and signed by both parties during the term of this Agreement. Such extension shall be issued through a Modification to this agreement.

3. CONSIDERATION AND PAYMENT
As compensation in full for services performed under this Agreement and the Proposal, Company shall invoice Client and Client shall pay Company in accordance with the fees and schedule set forth in the Proposal.

In providing services to Client, Company shall be acting as an independent contractor and not as an employee or agent of Client. Company shall have no authority, express or implied, to commit or obligate Client in any manner whatsoever.

Invoices shall be due and payable on receipt of invoice and services referenced thereon, unless otherwise specified in the Proposal.

All invoices must reference the Retainer Agreement and include the following information:
Explanation of Services;
Period of performance, number of hours for invoiced period and cumulative hours if billing is time and expense;
Billing rate, total invoiced amount and cumulative invoiced amount;
Trip report for travel performed, indicating names of persons and companies visited, and purposes of trip;

Itemized expenses, supported by original receipts.

Invoices may be submitted electronically to the email address on file.

The Company shall be responsible for the payment of all taxes applicable to any compensation paid to Company and Client shall not withhold or pay any federal, state, or local income, social security, unemployment, and workers compensation taxes related to the work performed under this Agreement.

The Company shall be responsible for all expenses incurred in performing duties under the Statement of Work unless otherwise agreed to in the Proposal.

Client shall reimburse Company for only such travel and other expenses as have been authorized in advance in writing and included as a part of the proposal. Reimbursement for all other travel or expenses is not authorized. Local travel is not authorized for reimbursement. Local travel is within a 50-mile radius of the Company’s business. In addition, Client does not reimburse the Company for administrative expenses such as postage, photocopying, secretarial support, telephone calls, etc., unless otherwise agreed to in writing by Client.

The Company shall be responsible for the payment of all taxes applicable to any compensation paid to Company and Client shall not withhold or pay any federal, state, or local income, social security, unemployment, and workers compensation taxes related to the work performed under this Agreement.

The Company shall be responsible for all expenses incurred in performing duties under the Statement of Work unless otherwise agreed to in the attached Statement of Work.​

Client shall reimburse Company for only such travel and other expenses as have been authorized in advance in writing and included as a part of each Statement of Work. Reimbursement for all other travel or expenses is not authorized. Local travel is not authorized for reimbursement. Local travel is within a 50-mile radius of the Company’s business. In addition, Client does not reimburse the Company for administrative expenses such as postage, photocopying, secretarial support, telephone calls, etc., unless otherwise agreed to in writing by Client.

4. CONFIDENTIAL INFORMATION/NON-DISCLOSURE
During the course of such Services, Company may be exposed to confidential and proprietary information including but not limited to products, processes, technologies, innovative concepts, customer information, processing capabilities, and information which may be of a personal nature and other valuable personal identity information designated as confidential expressly or by the circumstances in which it is provided (collectively “Confidential Information”).

Confidential Information does not include (i) information already known or independently developed by the recipient; (ii) information in the public domain through no wrongful act of the recipient, or (iii) information received by the recipient from a third party who was free to disclose it; (iv) information disclosed to a third party by the owner without restriction.

It is agreed that Confidential Information shall not be revealed or disclosed to any third party at any time, except as may be authorized in writing by an officer or authorized representative of the party that is the proprietary owner of the Confidential Information, or when such disclosure is required by law, subject to the receiving Party giving prior notice to Client to allow it to seek protective or other court orders. Each party receiving Confidential Information hereby agrees that it shall not use, commercialize, or disclose such Confidential Information to any person or entity, except to the individuals having a “need to know” (and who are themselves bound by similar nondisclosure restrictions).

In the event that the Receiving Party or its Agents become legally compelled to disclose any of the Confidential Information, the Receiving Party shall use its best efforts to promptly notify the other party and provide reasonable cooperation to Client in connection with its efforts to lawfully avoid or limit disclosure and preserve the confidentiality of the Confidential Information in such circumstances.

Both parties acknowledge and agree that the unauthorized disclosure of Either Party's Confidential Information could cause harm and significant injury to the other, which may be difficult to ascertain. Client nor Company makes no warranty or representation as to the accuracy or completeness of any information provided to the Receiving Party hereunder, provided that neither party shall knowingly provide any false or misleading information to the other. Upon termination of this Agreement or at the request of the Disclosing Party, the Receiving Party shall immediately return all Confidential Information and copies thereof, or shall immediately destroy all copies of such, and shall furnish proof of their destruction if requested.

Protection of Trade Secrets. Without the prior written consent of Client, Company shall not directly or indirectly disclose or use at any time, either during or subsequent to Company’s consulting arrangement with Client, any trade secrets, know-how, or any other secret or confidential information, knowledge or data of Client (“Confidential Information”). Such Confidential Information shall include, but not be limited to, customer and supplier lists, product designs, engineering drawings, and computer programs.

Upon termination of this Agreement, or any time prior thereto upon request of Client, Company shall promptly return all property and all Confidential Information which are in Company’s possession or under Company’s control, including all materials which incorporate such Confidential Information.

5. TERMINATION
Notwithstanding any contrary provision contained elsewhere in this Agreement, this Agreement and the rights and obligations hereunder may be terminated:

by Client immediately if Company defaults in the performance of Company’s obligations under this Agreement, including failure to provide the products or services set forth in the Statement of Work within the times specified. Any moneys due to Company shall be compensated fairly against actual work performed; or
by Company immediately if Client defaults in the performance of its obligations under this Agreement.

Either party then may terminate this agreement by providing 30 days advance written notice, which notice shall not be provided until at least 30 days subsequent to the execution date of this agreement.

6. INTELLECTUAL PROPERTY
Company shall retain all rights to pre-existing ideas, processes, procedures, and materials used by Company in developing or providing products and/or services to Client.

Company warrants that the Intellectual Property and products Company will produce, shall be original and shall not infringe any third party’s patents, trademarks, trade secrets, copyrights, or other proprietary rights. To the extent that Company is required to incorporate a third party’s proprietary materials into the Intellectual Property and products Company produces for Client,
Company shall obtain all authorizations necessary for such incorporation and shall obtain such permissions as are required by Client to allow Client to fully exploit the Intellectual property and products produced by Company.

7. OWNERSHIP OF PREPARED INFORMATION
All technical or business information, in whatever medium or format, including but not limited to, data, specifications, drawings, records, reports, proposals, software and related documentation, inventions, concepts, research or other information (herein collectively referred to as “Information”), originated or prepared by or for Company (either solely or jointly with others) in contemplation of, or in the course of, or as a result of services performed hereunder, shall be promptly furnished to Client if such information was prepared solely for the Client. Any work as listed above created by the Company of its own accord that benefits the client shall benefit the client for the duration of this agreement and any extensions. All such Information shall be deemed “Confidential Information; subject to the terms and conditions set forth herein.

If such information includes material previously copyrighted or patented by Company and not originally prepared hereunder, Company hereby grants to Client an unrestricted, royalty-free license to copy, and use for its own purposes such information.

8. INDEMNIFICATION
To the fullest extent permitted by law, Company shall indemnify Client, hold it harmless, and defend and protect it from and against any and all loss, damage, liability, judgment, claim, cost or expense (specifically including reasonable attorneys’ fees and other costs and expenses of investigation and defense), of any sort, resulting from injury or damage of any sort to any person or entity, arising out of or in connection with Company’s performance under this Agreement, including the performance of any other party for whom Company is responsible under this Agreement. Company’s obligations under this Section apply to claims or demands alleging violation of copyright, trademark, trade name or other intangible property rights.

9. LIMITATION OF LIABILITY
NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL LOSSES OR DAMAGES OF ANY KIND OR NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST RECORDS OR DATA, LOST SAVINGS, LOSS OF USE OF FACILITY OR EQUIPMENT, LOSS BY REASON OF FACILITY SHUT-DOWN OR NON-OPERATIONS OF INCREASED EXPENSE OF OPERATIONS, OR OTHER COSTS, CHARGES, PENALTIES, OR LIQUIDATED DAMAGES, REGARDLESS OF WHETHER ARISING FROM BREACH OF CONTRACT, WARRANTY, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR IF SUCH LOSS COULD HAVE BEEN REASONABLY FORESEEN. THE PARTY’S’ LIABILITY FOR DAMAGES HEREUNDER AND UNDER ANY SERVICE WORK ORDER, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE TOTAL AMOUNT PAYABLE TO COMPANY UNDER THIS AGREEMENT.

10. WARRANTY OF SERVICES
Company agrees that services shall be performed hereunder in a professional and workmanlike manner and that the Intellectual Property and products Company provides to Client shall meet the requirements set forth on the attached Statement of Work.
Company further warrants that Company has all rights to enter into this Agreement and that there are no impediments to Company’s execution of this Agreement or Company’s performance of services hereunder.
​
11. ASSIGNMENT
This Agreement and Company’s rights and obligations shall not be assignable, in whole or in part, by Company without the prior written consent of Client. As Company is doing business as a corporation, any change in ownership is not an “assignment under this provision.” Any assignment without Client’ consent is void.

12. GOVERNING LAW
This Agreement shall be construed and enforced in accordance with the laws of the State of Tennessee without reference to that body of law governing conflicts of law.

16. SEVERABILITY
The parties recognize the uncertainty of the law with respect to certain provisions of this Agreement and expressly stipulate that this Agreement shall be construed in a manner that renders its provisions valid and enforceable to the maximum extent possible under applicable law. To the extent that any provisions of this Agreement are determined by a court of competent jurisdiction to be invalid or unenforceable, such provisions shall be deleted from this Agreement or modified so as to make them enforceable and the validity and enforceability of the remainder of such provisions and of this Agreement shall be unaffected.

17. FORCE MAJEURE
Neither party shall be liable for any failure to perform under this Agreement when such failure is due to causes beyond that party’s reasonable control, including, but not limited to, acts of state or governmental authorities, acts of terrorism, natural catastrophe, fire, storm, flood, earthquakes, accident, strikes, and prolonged shortage of energy. In the event of such delay the date of delivery or time for completion shall be extended by a period of time reasonably necessary to overcome the effect of any such delay.

18. ENTIRE AGREEMENT
This Agreement inclusive of the attached Statement of Work(s) embodies the Initial authorization between the undersigned parties and supersedes all prior contracts, representations, negotiations, or letters, whether written or oral, regarding the subject matter hereof. The parties shall not be bound by or liable for any statement, representation, promise, inducement, or understanding of any kind not set forth in this Agreement.

No statement or writing subsequent to the date of execution of this Agreement purporting to modify or add to the terms and conditions hereof shall be binding unless consented to in writing by duly- authorized procurement representatives of ClearBox Strategies, Inc. and the client in a document making specific reference to this Agreement.

ClearBox Strategies Fulfillment Policy 

These policies will aid users in determining how ClearBox Strategies, Inc. DBA ClearBox Strategies (hereafter ClearBox) fulfills orders and payments.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: "Client," "You,” and “Your” refer to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company," "Ourselves," "We," "Our,” and "Us" refer to our company. "Party," "Parties," or "Us" refers to both the client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the client in the most appropriate manner for the express purpose of meeting the client’s needs in respect of the provision of the company’s stated services, in accordance with and subject to the prevailing laws of the State of Tennessee. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she/they are taken as interchangeable and therefore as referring to the same. 

Fulfillment Policy 

At ClearBox, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority, as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our company. Please read this policy carefully to understand your rights and understand the requirements for the refund. Our services are billed in U.S. dollars.

Delivery Policy 

At ClearBox, we sell digital marketing services. We deliver our services to clients via electronic and telephonic means pursuant to our client’s requests. 

Refunds 

We may offer returns under the following conditions: 

• If the service has not been performed or begun at all during the term of our contract. 

Exceptions 

Notwithstanding other provisions of this policy, we may refuse to grant returns or refunds if: 

• You received what you ordered but simply changed your mind about the service.
• You were aware or notified of the problems with the service before making the purchase.
• You did not like your purchase or realized you had no use of it.
• You received the service/product and failed to make a report within 7 days from the date of the receipt

Return Policy 

At ClearBox, we sell digital marketing services. No returns can be made, but in some limited circumstances we offer refunds. Our refund policy has been explained above.

Cancellation Policy 

The following are to note: • Once a contract with ClearBox has been signed, cancellations are not permitted.

Project Abandonment 

If after repeated attempts by ClearBox to begin service, continue service, or finalize the delivery of the services, the client fails to participate or becomes otherwise unresponsive to ClearBox’s requests and such continues for a period of fifteen (15) days, the project will, at the option of ClearBox, be abandoned, whereupon ClearBox may reduce any refund for the services to the client to zero, and the client hereby provides its agreement to such forfeiture of any amounts of the fees that have been paid by the client for the services as purchased or as described in the original agreement, wherever applicable. 

Administrative Fee 

The following are to note: 

• All refunds are subject to 15% administrative fee charges.

How to make a complaint 

If you are dissatisfied with the service provided to you and you are eligible for a refund under this policy, you must send an email to service@clearboxstrategies.com stating your complaints, and we will immediately verify your complaints. Refunds are issued solely at our discretion, as they may be accepted or rejected.

Contact Us & Customer Service 

Service Contact Details For enquiries or comments regarding this Policy, customers may visit: https://clearboxstrategies.com/contact, email service@clearboxstrategies.com, telephone +1 (423) 564-5950, or by regular mail at 600 Republic Tower, 633 Chestnut St, Chattanooga, TN 37450

We are excited to work with you and are 100% focused on creating a strong relationship with you as we help you develop a marketing engine that gets you results.

As we’ve worked with clients over the years, we’ve learned what works well to support project success. This document identifies the way we work with clients and what we’ll need from you.

Copy, Revisions, and Approvals

Background Materials Supplied by You:

The copy and content we write is based primarily on background material provided by you, the client.

Depending on our project, helpful materials for you to send us include items like brochures, product and service information, back issues of newsletters, market research studies, testimonials from satisfied clients, complaint letters, examples of competitors’ materials, etc.

We may also conduct interviews with you, your employees, or other members of your team as required to develop premium content offers and inbound campaign blog posts.

If you need us to do extensive research outside of the materials you provide in order to create original content, there may be an additional fee to be quoted separately. If we see that additional fees are necessary, we’ll quote them to you and get approval prior to spending your money.

Background material that you send to us in preparation for the project will not be returned to you unless specific arrangements have been made in writing prior to the project.

Reviews and Approvals:

We will send workflows, sequences, email content, chatbots, forms and other content to you for approval.

We request that you review the copy and let us know of any changes or revisions within that timeframe; if we don’t hear back from you, we will publish the blog as scheduled.

Edits and Revisions:

Your project or retainer fee includes one standard revision and two minor revisions, unless the revision is based on a change in the assignment made after copy is submitted (which requires a Change Order).

     Turnaround time for minor revisions is 2-3 business days
     Turnaround time for major revisions is 7-10 business days

If additional revisions are needed for either copy or concepts, an additional fee may apply.

Change Orders

If a change of direction requires significant additional hours, a Change Order will be issued to amend the original agreement, based on the new direction.

If changes in concept direction, format, or content come after strategy, copywriting, and/or design have been completed, a Change Order will be issued and updated strategy or rewriting will be charged at an additional fee.

Copy Legality

Every effort will be made to make your copy comply with the law. However, it is your responsibility to submit all copy for legal review if needed.

You are also responsible for final proofreading of all the copy. We have multiple eyes review your copy before we ever send it to you, but we’re human, too. You have the final review, so when we receive approval back from you, we take that to mean it is exactly how you want it.

You are absolutely indemnifying ClearBox Strategies from any and all losses, claims, damages, and liabilities, which may arise from the use of the work, including but not limited to any and all instances of inclusion or omission.

Meetings

Meeting Logistics:

Weekly and Monthly meetings are by telephone or ZOOM conference (great for screen shares); once a quarter, we will invite you to come to our office for an in-person meeting.

For our phone meetings, we will call you at our prearranged time; we’ll ask you for the best number to reach you at the time we schedule our meetings.

For video meetings, we’ll send you a calendar invite with the login link at the time the meeting is scheduled. Please add the meeting to your calendar so you will have the link when the time comes.

Meeting Start and End Times:

To support our effective working relationship, our meetings are designed to start and end on time. If we’re in the middle of something at the end of our scheduled time, we’ll assess at that time whether we’ll run late, resume during the next scheduled call, or use email to reach completion.

If You’re Running Late for a Meeting:
If you are not available to begin promptly at our scheduled meeting start time but are still able to begin before our scheduled meeting end time, we will use whatever minutes may remain; however, please understand that the meeting will still end at the designated time.

Meeting Reschedule Policy:

We firmly believe that good relationships are based upon understanding and communication. We respect your valuable time, and in return, we expect you to respect ours. Because the scheduling of a meeting involves reserving time specifically for you, we request a minimum notice of 48 business hours by email.

If you have an emergency, such as an illness or accident, and need to reschedule less than 48 business hours in advance, please let us know by email right away (if at all possible) and we will work with you to reschedule at a time that is convenient for all parties. Last minute cancellations may result in rescheduling fees.

If we have planned a significant event with you – such as a photo or video shoot – we ask that you are fully prepared and on-time. Delaying or rescheduling an event such as this may result in additional costs to you for our time and effort in organizing required people and equipment. We appreciate your understanding and respect for our efforts on your behalf.

Contact Between Scheduled Meetings:

If you wish to connect with us in between scheduled meetings with a question, a challenge, a success, or an inquiry, please feel free to email us at any time. We will make every attempt to respond to your e-mail within one business day; we will also offer short touch-base phone calls if needed.

Problems, Concerns, or Questions:

We are 100% committed to your success. If you feel there is some part of our working relationship that isn’t supporting you the way you want or need, or if you want to clarify something, it is your responsibility to say so. We appreciate, respect, and value your honesty, and we will work with you to resolve the situation.